It's easy to get started!

  • 1) Chat with an Agent Right now by clicking the Live Help button on the right.

Click the Live Help Online to instantly speak with a support technician

  • 2) Type your question and your email into the web form that pops up.

Fill in your name, email, and question for the remote support tech

  • 3) The Chat Software will load and an agent will assist you.

The live chat session has started and type in your computer problem and click send

  • 4) When you would like an agent to connect to your computer,  follow the given instructions and click the underlined download link in the chat program.

  • 5) Download the software by clicking Run on box that comes up.

Click Run to start the software

  • 6) Depending on your system (Vista or Windows 7) you may receive a UAC (User Account Control) prompt simply click "Yes."

If you are using Windows Vista or Windows 7, you may recieve a UAC prompt. Click Yes to allow the remote software to start

  • 7) One may receive a Windows Firewall or Windows Security Alert.  Simply click Allow Access.

Click Allow Access on the Windows Firewall or Windows Security Alert

  • 8) The support session is ready!  Simply tell the agent the number below (ex. 24) and we can start the support session.

The remote software client will start. Simply alert the technician to software starting

     Please make sure you follow the steps to correctly configure the live support system. If you have any problems with the support software installation, our technicians can help you remedy the situation.   If for some reason we are unavailable on our online help system, please leave a message.  The email/message will be sent to the technicians phone which will allow them to respond within just a few minutes. Goto to our Contact page for more information.

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